Frequently asked questions
I want to mail a physical letter. Where should I mail to?
How do I find a Chapter near me?
Because some of our Chapters are started by individuals or located in communities that wish to remain anonymous/protected, we don't release a public list of every single Chapter. However, you can get a glimpse of the general areas we cover by checking out the map on our home page. You can also always email us with your general region and we'll let you know if there's a Chapter near you or if perhaps you might want to start one! :)
Can I get volunteer hours for writing letters?
While we used to sign off on volunteer hours for letter submissions, our mission ultimately focuses on quality over quantity. Volunteers who are not part of our network (through Chapters, Partner Sites, etc.) are always welcome, but processing one-time engagements that may emphasize quantity of hours versus the quality can take away important personnel and time from the rest of our programs in a manner that doesn't necessarily further our mission. Therefore, for now, we only give volunteer hours for letter-writing for those who are part of our network and engage with activities outside of one-time submissions. To learn more about how you can volunteer for our general network, please check out current opportunities here.
Can I get volunteer hours for other activities? What can I do besides writing letters, anyway?
Great questions! Yes you can. Please read more about our general volunteering possibilities here and apply for positions you are interested in! :) You can also get volunteer hours for moderating on the letter-exchange platform, but you must first pass the moderation test at: https://forms.gle/ZMjJvThv6VsELFYy8
I don't think I'm a very good writer. Can I still submit a letter?
Yes, of course! First of all, hey - don't put yourself down like that. :) The whole point of a letter is to reflect our thoughts and emotions, which means reflecting you. So as long as you write from the heart and stay genuine, your letter is perfect. It's not about how poetic or rhythmic or thematic you can make your letter sound. It's about you and your human connection with a stranger. That's all that matters. In other words, it's the spirit that counts, not the exact words you use.
I'm not very good at English. Can I still get involved?
Yes! Right now, most of our programming is in English, but we're working hard on creating multilingual resources all the time. In the meantime, feel free to submit a letter anyway even if your English proficiency isn't perfect - as long as you get your message across, the reader will love it anyway. :) Or you can draw, fold origami, or even write music for your letters! Don't let language hold you back.
I want to bring Diana or a team member to my school/conference/event... what should I do?
Aw, thank you so much for thinking of us for this! You can book us via this link here. And yes, we do virtual talks!
Are you still operating during COVID-19?
Yes, our programs are still happening - just almost all virtually! So be sure to follow us and our Chapters on social media/the web (@L2SMentalHealth for HQ) to see how you can get involved digitally. Our Youtube channel is a great place to get started!
My question isn't answered here. What should I do?
Oops! Please reach out to us and a team member will get back to you ASAP. Thanks! :)
Are donations tax-deductible? Do I get perks for donating?
Yes and yes! You can find more information about our donor program here. Our U.S. tax-exemption number is 83-0837546. Thank you so much for donating to us! Every dollar means so much. Cheers!
Why isn't this a pen pal exchange?
Instead of a pen pal system, we follow more of a "message-in-a-bottle" format. With our exchanges, you never know if the letter you sent or received are to/from the same person each time - everything is anonymous and (for the most part) randomized. There's still a chance that both people will end up receiving each other's letters again, but they wouldn't know for sure.
I emailed/contacted you but didn't get a response! :(
Oh no! It's very possible that our response to you got filtered to spam, so please check that and/or add email@example.com to your contacts list. We do our best to reply to all inquiries within 24 hours, so hopefully our email did make its way to you one way or another!